PRIVACY POLICY
Last Updated:
April 28, 2025
Introduction
Sold by Sunset, LLC ("Sold by Sunset," "Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website and services (collectively, the "Service"). It also describes your rights and choices regarding your information.
This Privacy Policy applies to information collected from users in the United States. Our Service is intended for U.S. customers only and is not targeted to individuals in other countries. By using the Service or by otherwise providing us with your personal information, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use the Service.
Types of Information We Collect
We may collect several types of information from and about users of our Service, including:
Personal Information You Provide
Personal Information
is information that identifies you as an individual or relates to an identifiable person. We collect personal information that you voluntarily provide to us, such as when you:
Create an account or fill out forms on our website (e.g., your name, email address, phone number, mailing address, and any information you submit with a contact request).Subscribe to our newsletter or sign up to receive SMS alerts or other communications.
Communicate with us via email, SMS, phone, or otherwise (e.g., inquiries about properties or services).Participate in surveys, promotions, or sweepstakes (which might include your demographic information or other details).
The personal information you provide may include, for example, your name, postal address, email address, phone number, and any other information you choose to provide (such as information about your real estate preferences or details of your inquiry).
Information Collected Automatically
When you interact with our Service, we (or our service providers) automatically collect certain information about your visit using cookies, web beacons, and other tracking technologies.
Automatically collected information
may include:
Device and Usage Information: IP address, browser type, device type, operating system, referring URLs, pages viewed, links clicked, and the date/time of your visit.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your interactions with the Service. These technologies help us recognize you, customize or personalize your experience, and analyze usage of our Service.
For more details, see the Cookies and Tracking Technologies section below.
Analytics Data: We may use third-party analytics services (like Google Analytics) that use cookies and similar technologies to collect information about use of the Service and report site trends.
This automatically collected information generally does not directly reveal your identity (for example, it typically does not include your name or contact information), but it may be combined with your personal information.
How We Use Your Information
We use the information we collect for purposes described in this Policy or as disclosed to you in connection with our Service. These purposes may include:
Providing and Improving the Service: To present our website and its contents to you, provide you with the information or services you request, process transactions, and improve our offerings. For example, we may use your information to respond to your inquiries about real estate listings or to facilitate scheduling a consultation.Communication: To communicate with you about your account, transactions, or inquiries, including sending confirmations, invoices, technical notices, updates, security alerts, and administrative messages. We may also send you newsletters or marketing communications (with your consent, where required by law).SMS Communications: If you have provided your phone number and consent (where required), to send you text messages (SMS) as described in the SMS Communications Disclosure section of this Privacy Policy (e.g., updates, alerts, and promotional messages).Marketing and Promotions: To inform you about services, events, or promotions we believe may be of interest to you. This may include special offers regarding real estate services or updates about our business. You can opt out of marketing communications as described below.
Personalization: To customize your experience on our Service, such as by recognizing and remembering your preferences.
Analytics and Service Improvement: To analyze usage of our Service and improve our website, services, marketing, and customer relationships and experiences. This includes using aggregated data to understand how users interact with our Service and to identify areas of improvement.
Legal Obligations and Rights: To comply with applicable legal obligations, such as responding to subpoenas or other legal process, and to enforce our Terms and Conditions. We may also use your information to protect our rights and the rights of our users or others—for example, to investigate fraud, security issues, or misuse of our Service.
Any Other Purpose with Consent: We may use your information for any other purpose disclosed to you and with your consent.
SMS Communications Disclosure
We take your privacy and communication preferences seriously, especially when it comes to SMS text messages. If you choose to receive SMS communications from us, the following additional terms and disclosures apply:
Opt-In and Consent: We will only send you marketing or promotional text messages if you have opted in to receive them. By providing your mobile phone number and affirmatively agreeing (for example, by checking a box or replying to a subscription message), you consent to receive text messages from Sold by Sunset, LLC (which may be sent via an automatic telephone dialing system). These messages may include updates about our services, reminders, or promotional offers. Your consent to receive SMS messages is not required as a condition of any purchase.
Message Frequency: The number of messages we send will vary based on your interaction with us and the subscriptions you have opted into. We may send occasional updates or multiple messages per month, depending on your engagement and our offerings. We will make efforts to clearly inform you of the expected message frequency when you sign up.Cost: Sold by Sunset does not charge you a separate fee to receive text messages. However, message and data rates may apply from your mobile carrier. You are responsible for any such charges.
How to Opt Out: You can opt out of receiving promotional text messages at any time. To stop receiving SMS messages from us, reply STOP to any of our messages. Upon receiving your opt-out request, we will send a final message to confirm that you have been unsubscribed. You can also opt out by contacting us directly via email or phone (see the Contact Details section below) and requesting removal of your phone number from our text message list.
Help and Support: If you need help with our SMS service, you can reply HELP to any message. Alternatively, you can contact us at [email protected] or call (832) 281-6040 for assistance.
Privacy and Data: We value your privacy. When you opt in to our SMS messages, we collect and use your phone number and any other information you provide (like a reply via text) in accordance with this Privacy Policy. We do not share your phone number with third parties for their own marketing purposes. However, we may use third-party service providers to send messages on our behalf (for example, a text messaging platform), and by opting in you acknowledge that your messaging data may be processed through those third-party systems solely to facilitate our communications with you.
Carrier Responsibility: You understand that text message delivery may be subject to the coverage area and availability of your mobile service provider.
Mobile carriers are not liable for delayed or undelivered messages.
Age Restriction: You must be 18 or older (or the age of majority in your jurisdiction) to subscribe to our SMS messages. We do not knowingly solicit or collect phone numbers for SMS messaging from individuals under 18.CTIA and TCPA Compliance: We adhere to applicable laws and industry guidelines, including the Telephone Consumer Protection Act (TCPA) and the CTIA messaging guidelines, to ensure that our SMS practices respect your rights and privacy.
Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share or disclose the information we collect in the following situations, to the extent permitted or required by law:
With Service Providers: We share information with trusted third-party service providers who perform services on our behalf to help us operate and improve our business.
For example, we may use third-party companies to host our website, send email or SMS communications (e.g., a text message delivery platform), perform analytics, process payments, or provide customer support. These service providers are provided only with the information necessary to perform their functions and are not permitted to use your information for any other purpose.
With Business Partners and Affiliates: If we partner with other companies or organizations for joint marketing or similar purposes, or if we have affiliated entities (like a parent company or subsidiaries), we may share your information with them in furtherance of the purposes described in this Policy. Any such parties will be required to protect your information in accordance with this Privacy Policy or equivalent standards.
Legal Compliance and Protection: We may disclose your information when we believe in good faith that such disclosure is necessary to comply with a legal obligation or request (such as a law, regulation, search warrant, subpoena, court order, or legal process). We may also share information if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms and Conditions, or as evidence in litigation in which we are involved.
Business Transfers: In the event of a proposed or actual business transaction involving all or part of our business (such as a merger, acquisition, reorganization, joint venture, sale of assets, or bankruptcy or insolvency proceedings), your information may be disclosed or transferred as part of that transaction. We will seek to require any successor entity to handle your personal information in accordance with this Privacy Policy.With Your Consent: We may share your personal information with third parties for purposes not listed above if you have given us your explicit consent to do so.
When we share personal information with third parties, we take reasonable measures to require those recipients to protect the information in a manner consistent with this Privacy Policy and applicable law.
Your Rights and Choices
You have certain rights and choices regarding your personal information. These include:
Access and Correction: You may request access to the personal information we hold about you and ask that we correct or update any information that is inaccurate or incomplete. For example, if you have an account with us, you can log in and update your information directly, or you can contact us to request changes.
Deletion: You can request that we delete the personal information we have collected from or about you. Please note that we may need to retain certain information for legitimate business or legal purposes (for example, to comply with legal obligations or to prevent fraud).Opt-Out of Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails or by contacting us. You can opt out of SMS communications by following the steps outlined in the SMS Communications Disclosure section above.
Please note that even if you opt out of marketing communications, we may still send you non-promotional messages regarding your account or our ongoing business relations (e.g., service announcements or responses to your inquiries).Cookies and Tracking Choices: Most web browsers are set to accept cookies by default, but you can usually modify your browser settings to remove or reject cookies. However, if you choose to disable cookies, some features of our Service may not function properly.
For more information, see the Cookies and Tracking Technologies section below. We currently do not respond to "Do Not Track" signals, as there is no consistent industry standard for compliance.California Privacy Rights: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) or other state laws, including the right to request information about our data practices (such as the categories of personal information we have collected, the categories of sources of that information, the business or commercial purpose for collecting it, and the categories of third parties with whom we share personal information). You also have the right to request that we delete your personal information (subject to certain exceptions) and the right not to be discriminated against for exercising your privacy rights. To exercise any applicable rights, please contact us using the information in the Contact Details section. We do not sell personal information as defined by the CCPA.
Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. This includes withdrawing consent for SMS communications by opting out as described above.
To exercise any of these rights or to make any requests regarding your personal information, please contact us using the contact details provided in the Contact Details section of this Privacy Policy. We will respond to your request as required by applicable law. We may need to verify your identity before fulfilling certain requests to protect your privacy and security.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
For example:
If you create an account or do business with us, we will retain your information for as long as your account is active or as needed to provide you services. If you have subscribed to receive communications from us, we will retain your contact information for as long as you are subscribed and for a reasonable period thereafter if you unsubscribe (to comply with your opt-out request).We may retain certain information to prevent fraud or future abuse, or for legitimate business purposes such as analysis of aggregated, non-identifiable data, account recovery, auditing our records, or enforcing our rights. We may also retain your information as necessary to comply with our legal obligations (for example, we may keep some information for tax, legal reporting, or auditing requirements).
When we no longer have a legitimate need or legal obligation to retain your personal information, we will delete, anonymize, or securely dispose of it in accordance with our data retention policies.
Security Measures
We implement a variety of security measures designed to protect the safety of your personal information from unauthorized access, use, alteration, and disclosure. These measures include administrative, technical, and physical safeguards appropriate to the sensitivity of the information we collect. For instance, we use encryption and secure protocols to transmit sensitive personal information, and we restrict access to personal information to employees and service providers who need to know that information to operate, develop, or improve our services.
Despite our efforts to protect your information, no security measure or method of data transmission over the Internet is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information. You should also take care with how you handle and disclose your personal information. For example, avoid sending sensitive information via unsecured channels, and use strong passwords and keep them confidential.
If you believe that the security of your account or information has been compromised, please contact us immediately (see
Contact Details
below).
Cookies and Tracking Technologies
Our Service uses cookies and similar tracking technologies to distinguish you from other users and to collect information about your online activity. This helps us provide you with a better experience when you browse our website and also allows us to improve our Service.
What Are Cookies: Cookies are small data files stored on your browser or device. They may be used for various purposes, such as remembering your preferences, enabling certain features, or analyzing how you interact with our Service.
Types of Cookies We Use: We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them or they expire).
Our Service may use the following types of cookies:Strictly Necessary Cookies: These are required for the operation of our website (for example, cookies that enable you to log into secure areas).
Functional Cookies: These are used to recognize you when you return to our website and to remember preferences (such as your choice of language or region).
Analytical/Performance Cookies: These allow us to collect information about how visitors use our website (like which pages are visited most often) and help us improve the way our website works.
Advertising/Targeting Cookies: We currently do not use third-party advertising cookies on our site. If this changes, we will update this policy accordingly and seek any necessary consents.
Google Analytics: We may use Google Analytics or similar analytics providers, which use cookies and other technologies to collect and analyze information about the use of the Service and report on activities and trends. This may include collecting information about the use of other websites, apps, and online resources. You can learn about Google’s practices at google.com/policies/privacy/partners and opt out by downloading the Google Analytics opt-out browser add-on.
Your Choices for Cookies: You have the option to accept or reject cookies. Most web browsers automatically accept cookies by default, but you can usually modify your browser settings to decline cookies if you prefer. Please note that if you block or delete cookies, some features of our Service may not operate correctly. By using our Service, you consent to our use of cookies and similar technologies as described above. For further information about cookies and how to manage them, you can visit allaboutcookies.org.
Children's Privacy
Our Service is not directed to, and we do not knowingly collect personal information from, children under the age of 13. If you are under 13,
do not use our Service or provide any information to us
. In the event we learn that we have collected personal information from a child under 13 without verification of parental consent, we will promptly delete that information from our records.
If you are a parent or guardian and you believe that your child under 13 has provided us with personal information, please contact us using the information in the
Contact Details
section below so that we can take appropriate action.
Additionally, we request that minors between the ages of 13 and 17 seek parental permission before providing any personal data to us or using our Service.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes to how we treat your personal information, we will update the "Last Updated" date at the top of this Policy and, if required by law, we may provide you additional notice (such as a statement on our website or an email notification).
We encourage you to review this Privacy Policy periodically to stay informed about our practices. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of those changes.
Contact Details
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Sold by Sunset, LLC
307 Highpoint Xing
Huffman, Texas 77336, USA
Email:
Phone: (832) 281-6040
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